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Pro was in a position to stroll me as a result of my problem and aided pinpoint the place the situation was occurring and advised me of an alternative so I could get my work accomplished. I so appreciated his assistance and persistence in walking me by the various scenarios. He adopted up with info on my future ways.
It is now been two months and my difficulty Using the billing hasn't been fixed , I are already customer Telus for over 20 years and this customer service is horrendous! I questioned to talk to supervisor lots of over and over last. She stated she would they also wished me to go to the retailer exactly where I drop the cellphone off and bought the phone when I advised her I did all of it on the net she didn’t believe me? The telephone I received the box was opened and there was no Bodily Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go all the way down to the store to receive why was my box open? Why wasn’t my box sealed? Telephone drop batteries is extremely very gradual like my aged cellphone was way better than this issue. I believe they gave me a outdated cellphone is the way in which they address customers with very long since they reward loyalty ?!!!
Have you ever tried out utilizing the online Chat? Go surfing to My TELUS as well as the Chat icon will probably be on the decreased ideal in the window. Reply the questions on what sort of assistance you would like then preserve replying into the bot with "I would like to speak to someone" until the bot provides up and passes the Chat to someone.
How do I learn that human being. I believe I'm going right into a new billing cycle and I have been jogging in circles for weeks
As for loyalty, there is not any this sort of issue any more. Undergoing a similar thing with my Telus home services. I’m finished with them consistently expanding my arrangement pricing. Likely back again to Shaw when my deal runs out.
I assume I am just previous, but I try to remember a time when you can phone a company, discuss with a human devoid of sitting on hold for several hours, and truly get customer service. Many thanks Telus for a fantastic customer encounter.
I am advised to speak to Loyalty and Resolution and still finding no in which. I've managed to talk to two people who termed them selves professionals within the Philippines, who could not aid me.
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Auto-counsel can help you promptly narrow down your search engine results by suggesting probable matches as you sort.
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Hi @Ben708 we certainly benefit your loyalty with us and we want to assistance. Be sure to control your inbox for any information from us
The TELUS group telus billing support acknowledges that our do the job spans quite a few Territories and Treaty locations and we have been grateful for the standard Information Keepers and Elders who're with us today, anyone who has long gone in advance of us and also the youth that inspire us.
Yeah, I’m binding by a two year agreement unfortunately, I’m only 4 months in, but I did get somewhere. I assume The executive office referred to as me right now so I have a cellphone conversation with him in one hour. We’ll see how that goes.